Shipping and return policies for De:tuned

Shipping Info
Shipping in 1-5 business days from ordering from the address of Triple Vision Record Distribution. Transport is provided by UPS, DPD & Deutsche Post.

Triple Vision prepares each package with care by including protective layers of packaging materials to prevent for damaged delivery and always ship out with a tracking number, insurance for damage/loss up to max € 50,- value & signature for delivery required in many supported countries worldwide included.
Return Policy
Music products (both digital & physical formats) are excluded from return unless the item clearly indicates a manufacturing defect.

In the event of damaged delivery: reports about damaged arrivals or lost packages after delivery must be submitted to within a maximum of 48-72 hours from the registered moment of delivery (as stated in the shipment tracking information).

Customer services related to a physical order: reports about product and/or shipping related questions/complaints, damaged/lost delivery, wrong item, defective item, order status etc. must be submitted to and we'll get back to you as soon as possible in order to find a solution.